SHIPPING & DELIVERY POLICY

Last updated: 18 August 2026

Fikus delivers carefully selected products to customers across the European Union and, where available at checkout, to the United Kingdom and the United States.

Available delivery methods and the exact shipping cost are displayed at checkout before payment. Shipping costs may vary depending on the destination, product dimensions, weight and selected delivery method.

ORDER PROCESSING

Most orders placed before 23:59 (GMT+2) are processed and dispatched on the next business day.

Orders placed during weekends or public holidays are normally processed on the following business day.

Once an order has been dispatched, the customer will receive a shipping confirmation containing tracking information, where tracking is available.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• European Union: 3–8 business days
• United Kingdom: 4–10 business days
• United States: 3–8 business days

These delivery times are estimates and cannot be guaranteed. Weekends and public holidays are not counted as business days.

Delivery may take longer during busy periods, seasonal sales, holidays, severe weather, transport disruptions or other circumstances outside our reasonable control.

DELIVERY SERVICES

Depending on the destination and product, orders may be delivered by recognised delivery services such as DPD, DHL, FedEx, UPS, USPS, Omniva, PostNord or Posti.

The available delivery service is selected according to the destination, product and delivery requirements.

SHIPPING COSTS

The exact shipping cost for each order is calculated and displayed at checkout before the customer confirms payment.

Shipping costs may differ between products because they depend on:

• the delivery destination
• the size and weight of the product
• the selected delivery method
• any special handling requirements

No additional shipping charge will be added after the order has been confirmed unless the customer requests a change to the delivery arrangement.

MADE-TO-ORDER PRODUCTS

Certain products are made or prepared to order and may require additional processing time before dispatch.

Where a longer preparation period applies, this information will be displayed on the relevant product page before the purchase is completed.

The estimated delivery period begins after the product has been completed and dispatched.

MULTIPLE SHIPMENTS

Products from the same order may occasionally be delivered in separate shipments.

If an order is divided into several shipments, the customer may receive separate shipping confirmations and tracking numbers. Separate deliveries do not result in additional shipping charges beyond those shown at checkout.

ORDER TRACKING

When tracking is available, the tracking link will be sent to the email address provided during checkout.

Tracking information may take up to 48 hours after dispatch to become active.

Customers are responsible for providing a complete and accurate email address, telephone number and delivery address when placing an order.

DELIVERY DELAYS

If an order has not arrived within the estimated delivery period, please contact us at [CONTACT EMAIL] and include the order number.

We will review the available tracking information and assist with locating the shipment.

A delay does not automatically mean that a shipment has been lost. If delivery becomes impossible or a shipment is confirmed as lost, the customer will be informed of the available options in accordance with applicable consumer protection law.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers must check that the delivery address and contact information are correct before completing an order.

If an incorrect or incomplete address is provided, the shipment may be delayed, returned or subject to additional delivery costs.

Please contact us immediately at [CONTACT EMAIL] if delivery information needs to be corrected. Changes cannot be guaranteed once an order has entered processing or has been dispatched.

DELIVERY AND RECEIPT OF PRODUCTS

Customers should inspect the external condition of the shipment upon delivery.

If the parcel appears visibly damaged, please photograph the packaging before opening it. If the product inside is damaged, incorrect or incomplete, contact us as soon as reasonably possible and provide:

• the order number
• a description of the issue
• photographs of the packaging and product
• photographs of the shipping label, where available

The customer’s statutory rights regarding damaged, defective or non-conforming products are not affected by this Shipping and Delivery Policy.

1. CONTACT

For questions concerning shipping, tracking or delivery, please contact:

Fikus
Website: www.fikus.site
Email: info@fikus.site